The DEKEY Warranty Policy (“Policy”) applies only to DEKEY, Master Glass, and DEKEY branded products and is subject to the following terms: this Policy is non-transferable and is only available to the original end-user purchaser (“Purchaser”). To request a replacement product under the Policy, Purchaser must register the product at Dekey.co.jp, provide proof of purchase and may be required to provide a valid credit card number. InvisibleShield Disinfecting Wipes do not include a manufacturer’s warranty but may be returned under the 30-Day Return Policy if unused and unopened. This Policy does not apply to products purchased from online vendors unauthorized to sell DEKEY product, including unauthorized sellers on websites such as Amazon and eBay. Products purchased at Dekey.co.jp are automatically registered at the time of purchase. Shipping time and product availability may vary. Any third-party products sold by DEKEY must be serviced through the product manufacturer.

For device-specific products covered by a limited lifetime warranty, DEKEY warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, DEKEY warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at Dekey.co.jp, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Dekey.co.jp, provide a valid credit card, and may be required return the damaged product. DEKEY, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. If DEKEY requires return of the original product, Purchaser shall pay the shipping costs to ship the original product back to DEKEY. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product. For earbud tips covered under DEKEY’s Earbud Tips for Life warranty, DEKEY shall replace damaged or lost earbud tips but the Purchaser shall pay the shipping costs for the replacement product.

DEKEY warrants these Products against defects in materials and workmanship under normal use for a period of TWO (2) YEARS, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside of its intended use, or loss. To make a warranty claim, Purchaser must register the product at Dekey.co.jp, provide proof of purchase by emailing a scanned receipt, provide a valid credit card number, and return the damaged product to DEKEY. If a valid claim is made during the applicable period, DEKEY, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. Purchaser shall pay the shipping costs to ship the original product back to DEKEY. Purchaser shall pay the shipping costs for the replacement product. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.

We offer a 30-day money-back guarantee on products purchased directly from Dekey.co.jp or any authorized DEKEY-branded Retail Outlet. The product must be returned to the original place of purchase and Purchaser must provide proof of purchase. Purchaser shall have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the purchase price. Products purchased through other retailers must be returned pursuant to those retailers’ return policies. Customized or personalized products and gift cards are not eligible for return. Purchaser is responsible for any return shipping costs.

Certified refurbished DEKEY products may periodically be available for sale from Dekey.co.jp or an authorized DEKEY-branded retail outlet. The warranty described herein does not apply to refurbished products purchased from any other seller. DEKEY warrants these products against defects in materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of retail purchase by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, or loss. To make a warranty claim, you must register your product at Dekey.co.jp, provide proof of purchase by emailing your scanned receipt, provide a valid credit card number, and return the damaged product to DEKEY. If a valid claim is made during the applicable period, DEKEY, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. Failure to return the original product within sixty (60) days will result in your credit card being charged the full certified refurbished price of the replacement product. Customer is responsible for the return shipping costs.